Smart Logistics Management System for Global Freight Optimization

About The Client

Organization

Mid-sized international freight forwarding and 3PL firm

Industry

Logistics, Supply Chain

Technologies Used

Business Need

The client struggled with inefficient tracking, lack of real-time ETA insights, and siloed systems across their operations in the U.S., India, and UAE. Key issues included:

No centralized system for dispatch, tracking, or fleet telemetry
Manual paperwork for Proof of Delivery (PoD) and invoice triggers
Delayed customer communication and ETA inaccuracies
Limited visibility into driver performance and delivery exceptions

TECHARC Approach

TECHARC initiated a 3-phase transformation strategy:

Key steps included:

IoT devices installed in delivery vehicles for telemetry
Kafka event streams for trip logs, vehicle health, and route deviations
React.js web portal for dispatchers, fleet managers, and CSRs
Serverless functions in AWS Lambda for invoice automation and alerting

Our Solution

TECHARC delivered a unified logistics intelligence platform:

Shipment Lifecycle Tracker: Real-time status across booking, transit, delivery
Fleet Dashboard: Map view with live GPS from Azure IoT Hub devices
Alerts Engine: Exceptions, reroutes, and compliance alerts via SMS/Email
Digital PoD: App-based delivery confirmation with photo and OTP capture
Customer Portal: Branded portal for clients to track and receive alerts

Key Benefits

Functional Overview

Architectural View

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