About The Client
Organization
A leading national health services provider
Industry
Healthcare, Telemedicine
Technologies Used
- AWS Chime SDK (WebRTC)
- Twilio, SendGrid (alerts & messaging)
- DynamoDB, Amazon S3
- FHIR/HL7 APIs for EHR integration
- AWS Cognito, IAM for secure access
- Terraform, CloudFormation
Business Need
The client faced surging demand for remote consultations but lacked a scalable and compliant platform. Key challenges included:
- Overloaded call centers during pandemic spikes
- Poor availability of specialized doctors in rural areas
- No EHR integration with existing hospital systems
- Lack of HIPAA-compliant video infrastructure and audit logging
TECHARC Approach
TECHARC followed a 5-stage design sprint to deliver a secure, scalable virtual care platform:
- 1.Discovery Workshops with stakeholders and physicians
- 2.Workflow Modeling for pre-consult, live session, post-consult
- 3.Prototype Deployment using Chime SDK and FHIR integrations
- 4.User Testing with patient groups and staff
- 5.Compliance Validation for HIPAA and HITECH
Highlights:
- Integrated appointment scheduler with SMS/email reminders
- Live doctor-patient video session using WebRTC via AWS Chime
- Real-time access to patient records (EHR via FHIR APIs)
- Auto-generated consultation summary + e-prescription
- Auto-generated consultation summary + e-prescription
Our Solution
Delivered a fully integrated Virtual Health Platform:
- Secure Video Consultation Engine powered by AWS Chime
- Unified Patient Dashboard with live chat, video, document upload
- FHIR-Based Medical Record Access for clinicians
- Prescription Engine generating and routing digital scripts to pharmacies
- Audit Trail & Analytics Module with role-based access and encryption
Key Benefits
- 60% reduction in average call center traffic
- Enabled access to 3x more specialists across rural locations
- HIPAA-compliant logs & encryption ensured full audit capability
- EHR-integrated workflow reduced admin overhead by 50%
Functional & Architectural Overview
